Order Processing & Return Policy
Processing Time
- All wholesale orders require 3–5 business days for processing & packing once the order has been confirmed.
- Order packing will only begin once payment is successfully received.
- Larger or high-volume orders may require additional processing time. In such cases, your assigned sales representative will provide an updated timeline.
Order Confirmation & Modifications
Once an order is confirmed by a BloomK sales representative, it is considered finalized. No add-ons or modifications are permitted to a confirmed order, even if payment has not yet been received. Any additional items must be placed as a separate new order.
Payments & Accepted Methods
Online payments cannot be split and must be paid in full at checkout. Wire transfers are accepted only upon request and approval by BloomK. Wire transfers may require additional business days to be received and verified.
BloomK is not responsible for any wire transfer fees, bank charges, or intermediary fees. The buyer must ensure that the full invoiced amount is received by BloomK. Order processing will begin only after wire payment has been fully received and confirmed.
Deposits for Large Orders
- First-time wholesale orders exceeding $20,000.00 USD require a 30% non-refundable deposit of the total order value or full balance paid.
The remaining balance must be paid according to the agreed payment timeline prior to order processing or shipment, as determined by BloomK. Processing will not begin until the required deposit or balance is received.
Cancellations & Refunds
- All sales are final.
- Once payment (or deposit, where applicable) is received, orders cannot be canceled, modified, or refunded under any circumstances.
Shipping & Special Requests
Special requests related to shipping methods, packaging, labeling, or handling may be accommodated upon request and are subject to additional fees. Any special requests must be communicated prior to payment to ensure proper handling and approval.
Invoices & Documentation
Invoices are issued via email or the original form of communication used for the order. Online orders will automatically receive invoices upon:
- Payment confirmation
- Order confirmation
- Shipment completion
Separate or duplicate invoice requests cannot be approved. It is the buyer’s responsibility to notify BloomK in advance of any required import documents, customs forms, or country-specific paperwork. If no prior notice is provided, BloomK may require additional processing time to prepare and issue the necessary documents.
Returns & Exchanges
- No returns will be accepted without prior written authorization.
- Items may be returned or exchanged within 14 days of receipt.
- Returns are for store credit only.
- All items must be unopened, unused, and in original condition with the manufacturer’s seal.
- Returns or exchanges made after 14 days will incur a 25% restocking fee.
The Process
For all returns, exchanges, or damaged items, please email us at sales@bloomkbeauty.com detailing the reason for the return along with a picture (if damaged). Once we approve the return/exchange, we will send you a Return Authorization Number and Form. Please include this RA form in the box being returned.
Return for Store Credit
Once we receive your merchandise, we will issue store credit to your account. You will receive a confirmation email with the details of your store credit, which you can apply to any future order at bloomkbeauty.com.
Exchange
Once we receive your returned merchandise, we’ll apply the credit toward your exchange. If there’s remaining store credit, we’ll email you the balance. If the credit doesn’t fully cover your new order, we’ll let you know the amount due.
Damages
When we issue your Return Authorization Number and Form, we’ll also provide a return shipping label to cover the cost of returning the damaged items. Once we receive the return, we can either:
- Send a replacement (if available)
- Issue store credit
- Refund your original credit-card payment method
Please note that original shipping charges are non-refundable.